Refund policy

RETURN & REFUND POLICY

Last updated: September 2026

Thank you for shopping with MINJO. We want every order to arrive safely and as described. This Return & Refund Policy explains how we handle cancellations, returns, replacements, and refunds for orders placed through minjoofficial.com.

1. OUR RETURN & REPLACEMENT APPROACH

MINJO currently offers replacement support for products that arrive damaged, defective, broken, incomplete, or incorrect.

We do not offer returns or replacements simply because a customer has changed their mind, selected the wrong variant, or no longer wants the product, except where applicable law gives the customer a non-waivable right.

Our policy does not limit any consumer rights that cannot legally be excluded or restricted under applicable law.

2. DAMAGED, DEFECTIVE, BROKEN, OR INCORRECT PRODUCTS

If your MINJO Story Projector arrives damaged, defective, broken, incomplete, or different from what you ordered, please contact us as soon as possible.

For the fastest resolution, please provide:

• Your order number
• Your name and contact information
• A clear description of the issue
• Clear photographs of the product and packaging
• A short video showing the issue, where appropriate

Please keep the original product packaging, accessories, and other items supplied with the order until your case has been reviewed.

3. REPLACEMENT TIMEFRAME

MINJO accepts complaints relating to damaged, defective, broken, incomplete, or incorrect products within 30 days of delivery.

Requests for a replacement made within 7 days of delivery may qualify for free replacement support, subject to verification of the issue and the applicable fulfillment process.

Requests made after 7 days and within the applicable complaint period may be subject to additional replacement or logistics charges where permitted by the applicable fulfillment terms.

Where a replacement is approved, MINJO will coordinate the replacement process with its fulfillment partner.

4. HOW TO REQUEST A REPLACEMENT

Do not send a product to an address unless MINJO has provided return instructions for your specific order.

After reviewing your request, we will tell you whether the product needs to be collected, returned, inspected, or otherwise handled through our fulfillment process.

If a return is required, the product should be returned with its original packaging, accessories, and any other items supplied with the order.

5. REFUNDS

MINJO does not provide refunds for change-of-mind requests or ordinary returns where no product defect, damage, incorrect item, or other qualifying issue exists.

Where a refund is required under applicable law, or where MINJO determines that a refund is the appropriate resolution for an eligible order, the refund will be processed using the applicable payment and fulfillment arrangements.

For Cash on Delivery orders, any approved refund will be handled through a method agreed with the customer and available to MINJO for that order.

6. ORDER CANCELLATIONS

If you wish to cancel an order, contact MINJO as soon as possible after placing the order.

We will try to accommodate cancellation requests received before the order has been dispatched. Once an order has entered the fulfillment or delivery process, cancellation may no longer be possible.

If an order has already been dispatched, the request may be treated according to the applicable delivery, return, and replacement terms.

7. DIGITAL STORY CONTENT

Some MINJO products include digital story content together with the physical Story Projector.

The digital story bundle is reserved for the customer's order and is normally delivered after the physical Story Projector has been delivered.

The digital access link is sent separately after physical delivery, normally within 6–8 hours after delivery.

Digital story files are supplied as PowerPoint Show (.ppsx) files and may require compatible software such as Microsoft PowerPoint.

Once digital content has been supplied or accessed, it is generally not eligible for a change-of-mind refund, except where applicable law provides otherwise.

If the digital files are corrupted, inaccessible, or materially different from what was purchased, please contact MINJO so that we can investigate and provide an appropriate resolution.

8. PRODUCTS RECEIVED IN ERROR

If you receive a product or Story Bundle that is different from what you ordered, please contact us before using or returning the product.

We will review the order and arrange an appropriate replacement or other remedy where the issue is confirmed.

9. DELIVERY-RELATED ISSUES

If an order is significantly delayed or cannot be delivered in a manner that prevents the customer from reasonably using the product, please contact MINJO.

We will investigate the delivery status with our fulfillment and delivery partners and provide an appropriate resolution in accordance with applicable law and the circumstances of the order.

10. NO UNAUTHORIZED RETURNS

Please do not return a product without first contacting MINJO.

Returns sent without prior authorization or instructions may be delayed or may not be accepted by the fulfillment facility.

11. CONTACT US

For return, replacement, cancellation, or refund questions, please contact:

MINJO
Email: minjoofficialstore@gmail.com

Please include your order number in your message so that we can locate your order quickly.

MINJO reserves the right to update this policy when necessary. Any update will be published on this page with a revised "Last updated" date.