Shipping policy

SHIPPING POLICY

Last updated: September 2026

MINJO currently ships within the United Arab Emirates (UAE).

1. SHIPPING DESTINATION

We currently deliver orders to addresses within the United Arab Emirates only.

International shipping is not currently available.

2. SHIPPING COST

We offer:

• Free standard shipping on orders of AED 200 or more.
• Standard shipping for orders below AED 200 is AED 25.

Any shipping charges applicable to your order will be displayed at checkout before you place your order.

3. DELIVERY TIME

Our estimated standard delivery time within the UAE is 3–5 business days after your order has been processed and dispatched.

Delivery times are estimates and are not guaranteed. Delivery may take longer during weekends, public holidays, peak shopping periods, adverse weather, or circumstances outside our reasonable control.

4. ORDER PROCESSING

Orders are processed through our fulfillment and delivery partners.

Orders are normally prepared for dispatch shortly after being received. Once your order has been handed to the delivery partner, delivery will proceed according to the applicable delivery schedule.

5. CASH ON DELIVERY

MINJO currently accepts Cash on Delivery (COD) for eligible UAE orders.

Please ensure that the recipient is available to receive the order and has the exact or required amount available for payment to the delivery driver.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number when placing an order.

MINJO is not responsible for delivery problems caused by an incorrect, incomplete, or inaccessible address or by incorrect contact information provided by the customer.

If you need to correct your delivery information, please contact us as soon as possible after placing your order. We will try to assist where the order has not yet been dispatched.

7. DELIVERY ATTEMPTS

Our delivery partner may make delivery attempts according to its standard procedures.

If the recipient is unavailable, unreachable, or refuses to accept a Cash on Delivery order, the order may be returned to the fulfillment facility.

Repeated failed delivery attempts or refusal of a COD order may affect our ability to accept future COD orders from the same customer.

8. DELIVERY DELAYS

While we work to deliver orders within the estimated timeframe, delays can occasionally occur because of circumstances outside MINJO's reasonable control, including weather, public holidays, courier disruptions, incorrect address information, or other logistical circumstances.

If your order is significantly delayed, please contact us with your order number and we will investigate the delivery status.

9. DAMAGED PACKAGES

If your package appears visibly damaged when delivered, please contact MINJO as soon as possible and provide photographs of the package and product.

For damaged, defective, broken, incomplete, or incorrect products, please refer to our Return & Refund Policy.

10. DIGITAL STORY CONTENT

Some MINJO Story Projector variants include digital story bundles.

The digital story bundle is reserved for your order and is delivered separately from the physical projector.

Your digital access link will normally be emailed within 6–8 hours after the physical Story Projector has been delivered.

Digital stories are provided as PowerPoint Show (.ppsx) files and may require compatible software such as Microsoft PowerPoint.

11. CONTACT US

If you have questions about your delivery or shipping, please contact:

MINJO
Email: minjoofficialstore@gmail.com

Please include your order number in your message so that we can assist you as quickly as possible.

MINJO reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page with a revised "Last updated" date.